- What is a Video Toll transaction?
- A Video Toll transaction occurs when a vehicle goes through a toll-collection facility in Maryland without paying the toll using cash or an E‑ZPass® account. The registered owner of the vehicle is mailed a Notice of Toll Due (NOTD), which typically arrives within three to six weeks. Video Toll Rates at all Maryland toll facilities are 1.5 times the cash or base toll rate. The Video Toll surcharge is subject to a minimum of $1 and maximum of $15 above the cash or base rate.
***REMINDER: The Intercounty Connector (ICC)/MD 200 and the I-95 Express Toll Lanes (ETL) are all electronic toll roads, and cash is not accepted. Customers without a valid E‑ZPass® account are charged the Video Toll Rate.
- Why did I receive a Notice of Toll Due (NOTD)?
- An NOTD is a notification that a video toll payment is due. When a vehicle goes through a toll-collection facility in Maryland without paying the toll with cash or E‑ZPass®, an NOTD will be issued to the registered owner of the vehicle. If you are not the registered owner of the vehicle identified on the NOTD, it may be because the registered owner of the vehicle transferred liability of the Video Toll transaction to you.
- I have an E‑ZPass® account. Why did I receive an NOTD?
- Some of the most common reasons you may receive an NOTD if you have an E‑ZPass® account are:
- Insufficient funds on your E‑ZPass® account at the time of the transaction;
- The credit/debit card on the E‑ZPass® account has expired or was declined;
- The license plate of the vehicle is not listed on your E‑ZPass® account and no transponder was detected during the transaction;
- Your E‑ZPass® Transponder was mounted improperly or not in the vehicle; or
- Your E‑ZPass® account is a Hatem Bridge Choice "A" Only Account that is valid only at the Thomas J. Hatem Memorial Bridge (US 40).
- I do not own the vehicle shown on the NOTD. Why did I get this notice?
- Some of the most common reasons you may receive an NOTD for a vehicle you do not own are:
- You leased or rented the vehicle at the time of the Video Toll transaction and the owner transferred liability to you, or
- You accepted liability for the toll transaction in an affidavit filed with the Maryland Transportation Authority (MDTA) or the court.
- How can I avoid future Video Toll transactions?
- You can avoid Video Toll transactions by:
- Paying cash at the time of passage;
- Opening an E‑ZPass® account; and
- Keeping your E‑ZPass® account up to date.
- How do I pay the Video Toll transaction?
- You can make a payment by:
- Visiting ezpassmd.com and accessing the "Pay Video Tolls" link, or clicking here;
- Mailing the remittance coupon included with your NOTD along with a check or money order payable to the Maryland Transportation Authority to P.O. Box 17600, Baltimore, MD 21297;
- Visiting an E‑ZPass® Maryland Customer Service Center located adjacent to most toll plazas; or
- Calling the E‑ZPass® Maryland Customer Service Center during regular business hours (7 a.m. - 6 p.m., Monday - Friday) at 1-866-320-9995.
- Payments through the website or over the phone require a valid credit card or debit card. Please have the mailing number or transaction number, which is printed on the notice, available when making a payment.
- How do I access my unpaid Video Toll transactions?
- Visit ezpassmd.com and access the "Pay Video Tolls" link (you may also click here) or contact 1-866-320-9995. Please have the mailing number for the most recent correspondence available.
- Will partial payments be accepted?
Yes. Partial payments are applied to the specific transactions you identify. Be aware that any payment, even a partial payment, is an admission that you owe the Video Toll and is a waiver of available defenses. To avoid a Toll Violation, which is subject to a Civil Citation and a $50 civil penalty, you must pay the full amount due by the NOTD Payment Due Date.
If your payment is less than the total amount due, the MDTA will apply your payment to the Video Toll transactions you have selected to pay.
If you do not identify the specific Video Toll transactions you would like to pay by marking "pay" on the individual NOTD remittance coupon, then the MDTA will apply your partial payment to the oldest Video Toll transactions in that mailing
- What happens to any remaining unpaid Video Toll transactions once my partial payment has been applied?
- Any unpaid or partially paid transactions continue through the Citation process. If you do not pay the Video Toll transaction(s) in full by the NOTD Payment Due Date, then a Toll Violation will result and a Citation will be issued for each unpaid Video Toll transaction. Each Citation assesses a $50 civil penalty. Failure to pay or to contest the Toll Violation can lead to suspension of or refusal to renew your Maryland vehicle registration and/or referral to the Maryland Central Collection Unit (CCU).
- What if someone else was driving my car?
- Please refer to the back of your notice for information regarding a request to transfer liability.
- What if the NOTD was sent to me in error?
- Please notify the MDTA by:
If the MDTA agrees that you are not responsible for the Video Toll transaction, the Video Toll will be dismissed and you will be notified by mail. If the MDTA's records support that you are responsible for the Video Toll, the amount due must be paid by the NOTD Payment Due Date.
- Contacting us at ezpassmd.com;
- Contacting the E‑ZPass® Customer Service Center at 1-866-320-9995; or
- Visiting an MDTA E-ZPass Maryland Customer Service Center adjacent to most toll facilities.
- What is a Citation?
- A Citation is a notice of Toll Violation issued when you do not pay the full Video Toll amount by the NOTD Payment Due Date. A Citation will be issued for each unpaid Video Toll transaction. Each Citation assesses a $50 civil penalty. You may pay the Video Toll amount and the civil penalty or you may contest the Toll Violation to District Court.
- How do I contest the Toll Violation to District Court?
- Your request to contest the Toll Violation to District Court must be submitted to the MDTA by the Citation Payment Due Date. The request to contest liability of the Toll Violation can be submitted by:
- Accessing your Citation information on ezpassmd.com and clicking on the "Pay Video Tolls" link or clicking here,
- By completing the remittance coupon from the Citation and mailing it to P.O. Box 17600, Baltimore, MD 21297, or
- By visiting an E‑ZPass® Maryland Customer Service Center.
- What happens if I fail to pay the Citation or to appear in court?
- Failure to pay the Video Toll and civil penalty or failure to appear in court is an admission of liability of the Toll Violation and a waiver of available defenses. Your vehicle registration may be flagged for non-renewal or suspension depending on the amount of the outstanding Toll Violations and the state in which your vehicle is registered. Additionally, the amount due may be referred to the Maryland Central Collection Unit (CCU) for collection.
|Maryland Motor Vehicle Administration (MVA) Referral|
- Why is MVA refusing to renew my vehicle registration?
- The MDTA will request payment in full by mailing a Toll Violation Past Due notice at least 15 days prior to requesting MVA to flag a registration. Toll Violations include Video Tolls and civil penalty amounts. If the Toll Violation amount due for a vehicle totals less than $1,000, MDTA requests MVA to flag the vehicle registration for non-renewal. MDTA will request MVA release a flag only after Toll Violations are paid in full or in a payment plan at the Maryland Central Collection Unit (CCU). Please be advised that the MVA may charge you additional fees.
- Why is my vehicle registration suspended?
- The MDTA will request payment in full by mailing a Toll Violation Past Due notice at least 15 days prior to requesting MVA to flag a registration. Toll Violations include Video Tolls and civil penalty amounts. If the Toll Violation amount due for a vehicle totals $1,000 or more, the vehicle may be flagged for suspension. MDTA will request MVA release a flag only after Toll Violations are paid in full or in a payment plan at the Maryland Central Collection Unit (CCU). Please be advised that the MVA may charge you additional fees.
|Maryland Central Collection Unit (CCU) Referral|
- What happens when debt is referred to the Maryland Central Collection Unit (CCU)?
- The MDTA will request payment in full by mailing a Final Toll Violation Notice at least 15 days prior to referring debt to CCU. Toll Violations include Video Toll and civil penalty amounts. When Toll Violations remain unpaid, the MDTA will refer the debt to CCU. Debt that is referred to CCU must be paid to CCU; the MDTA can no longer take payments for these Toll Violations. CCU has the authority to collect debt through many means, including court action, wage garnishments and interception of payments from state and federal agencies, including income tax returns, and reports unpaid debt to credit bureaus. Please be advised that the CCU may charge you additional fees.
- Why doesn't CCU have record of my debts yet?
- The MDTA sends the Maryland Central Collection Unit (CCU) debt referrals each night. It may take 1-2 business days for new referrals to appear in CCU's system. Please wait a couple of business days and then contact CCU again. If they still do not have your records, please contact MDTA at 1-866-320-9995.
- Why doesn't MDTA have record of debts I paid to CCU?
- It may take 3-4 business days for a payment made to the Maryland Central Collection Unit (CCU) to appear in MDTA's system.
|E‑ZPass Maryland Customers:|
- Why did E‑ZPass® add a license plate to my account?
If you are the registered owner of a vehicle that incurs Video Toll transactions in Maryland, and you have a valid E‑ZPass® account, the toll is charged to your E‑ZPass® account, and the license plate is added. When we add the plate to your account, we are able to post future tolls to the account and charge you the cash or base toll rate instead of the higher Video Toll rate. You also will not receive a Notice of Toll Due in the mail and risk being assessed a civil penalty of $50 if you forget to pay.
If you are not the driver of the vehicle please contact 1-866-320-9995.